Jargon buster

Many of these definitions have been taken from the Think Local Act Personal: Care and Support Jargon Buster, where more jargon-busting definitions can also be found.

Accountable care

Accountable care means a provider (or group of providers) would be held jointly accountable for achieving a set of outcomes for a defined population over a period of time and for an agreed cost under a contractual arrangement with a commissioner.

Community Geriatrician

A medical doctor specially trained to meet the unique healthcare needs of older adults.

Community resilience

Community resilience is generated by community members coming together to identify and use community resources and strengths – e.g. voluntary groups, local businesses, parks, buildings etc – to help influence change in their community, e.g. to remedy the impact of a health or social care problem, gain more control over their wellbeing and manage their health and care support needs.

ESBT Engagement and Communications Advisory Group

A group of representatives from voluntary organisations and small community groups who advise East Sussex Better Together (ESBT) on how best to involve patients, adults with care and support needs, carers and other members of the public – to understand how health and social care services are changing and how they can help to design new services.

GP led urgent care or primary care led urgent care

Urgent care provided by GPs to give patients consistent access to urgent and unplanned care. This prevents the use of accident and emergency services, unless really necessary.

Health and Social Care Connect (HSCC)

The access point for adult community health and social care services. At the moment, it’s just for professionals, but in time it will incorporate the current public points of access (like Adult Social Care Direct, for example).


Healthwatch is an independent consumer champion created to gather and represent the views of the public. Healthwatch have statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and social care services.

Independent providers

Organisations or agencies that provide health and social care services. The majority of care and support services are provided by independent providers, even if they are funded by the NHS or East Sussex County Council.

Integrated Locality Teams

Local teams of different professionals – such as doctors, nurses, therapists, psychologists, social workers, and others – who work together to provide care and support that meets your needs. The teams will have many different types of knowledge, skills and expertise and can offer holistic care.

Patient Participation Groups (PPGs)

Patient Participation Groups are based with GP surgeries and help improve health and the quality of care through sharing their experiences, ideas and suggestions.


Shaping health and social care events

Events for local people and stakeholders, to share experiences, ideas and suggestions to help improve and inform the way that health and social care will be transformed.