Improving urgent care
Urgent care is a term that describes the range of services provided for people who require same day health or social care advice, care or treatment.This is different from emergency care provided in our emergency departments (A&E), other hospital departments, 999 and ambulances which are set up to respond to serious or life threatening emergencies.
Following a national review in 2014, NHS England set out very clear commissioning standards to ensure future urgent and emergency care services are integrated and offer a consistent service. These commissioning standards are informing how we – through East Sussex Better Together – best organise and provide local urgent care services.
Urgent care survey and public engagement
Any changes to these services will come into effect from March 2018 and we’ve been seeking people’s views to help us get the design right. You can read the results of our survey and public engagement below:
- Urgent care – what matters to you report (PDF)
- Urgent care survey – comments received (PDF)
- Urgent care survey – equality monitoring information (PDF)
- Urgent care survey – original survey and information (PDF)
Improving urgent care locally
Local urgent care services include:
- GP practices
- Walk-in centres at Eastbourne Station and Station Plaza, Hastings
- Mental health crisis support
- Adult social care – emergency duty service
- Out of hours GPs (clinics and home visits)
- Out of hours nursing and social care teams
- NHS 111
- NHS Choices website
- East Sussex 1Space (East Sussex directory of care, support and wellbeing services)
We want to ensure we have a really good range of appropriate high quality urgent care services available 24/7 to help people get the right advice/treatment/care in the right place, first time.
Both our local hospitals – Eastbourne District General and the Conquest – have A&E departments. We want to improve these departments by introducing a broader mix of staff to better manage people’s wide-ranging needs. These staff will work alongside A&E consultants and emergency care staff at both hospitals to ensure patients’ needs are met as quickly as possible and they can be referred on to appropriate community services to better support them on discharge.
Our consideration of improvements to the way other urgent care services are organised and accessed has focused primarily to two main services – NHS 111 and the walk-in GP service.