What to do if you need help from a dentist

In March 2020 all routine face to face dental treatment was stopped due to coronavirus. Now, the government has said that dentists can start to reopen again from 8 June. This is likely to happen in a phased way to make sure people are seen as safely as possible, and practices will be operating in a way that observes COVID-19 social distancing and hygiene rules.

At the moment the advice if you need dental treatment is:

  • Call your dentist on the phone during the practice’s usual opening hours. When calling the dental practice, you will be assessed so that you can be provided with the most appropriate care. Don’t arrive at the practice without an appointment whilst social distancing is in place.
  • If you don’t have a dentist, you can search for a local practice on the NHS website at nhs.uk/service-search/find-a-dentist and call them for advice.
  • If you cannot contact a dentist, use the NHS 111 online service.
  • Don’t contact your GP about dental issues, as they cannot provide dental treatment.

Don’t worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care, please phone your dental practice for advice.

What to expect

The treatments you will be offered may be different to those you received before 25th March 2020 and may differ from practice to practice. This will depend on the staff and equipment available to the team at the time.

The dental team may also be wearing different protective equipment to what you are used to seeing.

It will likely be some months before the services return to what you previously experienced as normal, and will be dependent on the further easing of COVID-19 control measures.