Tag Archives: GP

Help us help you get help from your GP practice

GP practices across East Sussex are reassuring patients that they are open and providing care.

The way people access their GP practice has changed to ensure patients get the best possible care safely and quickly, but they all want their patients to know they are open and seeing patients every day.

As a result of coronavirus, GP practices are now working in a different way and you are asked to call or visit their website in the first instance if you need help rather than go down to the surgery.

From there, the practice team will consider how best to help you.

Face to face appointments are available, as well as the opportunity to be seen online and over the phone.

By working in this way, GP practices can reduce the number of people in the surgery buildings and ensure they are following social distancing and infection control procedures.

It is recognised that patients are often having to wait for longer on the phone and it can be harder to reach the practice teams but they are working hard to reduce any impact on patients.

Importantly, don’t delay in seeking advice if you need help.


GP services continue to provide care in East Sussex

GP practices across East Sussex have transformed the way they work to ensure local people remain safe and get the care they need during the COVID-19 pandemic.

The safety of patients and practice staff is a priority, and new measures have been introduced to help anyone with COVID-19 symptoms, who doesn’t need hospital treatment, to access GP services safely. Continue reading

Which service do you need?

Help Us Help You Stay Well This WinterLast month we shared some top tips on keeping warm and well this winter. If you do become unwell, it’s important to choose the right service for your need.

NHS emergency services are there for you in emergency and life threatening situations. For medical treatment when it is not an emergency, there are other services available.

Here we share information on the non-emergency services available locally to help you. Continue reading

Patients in control with NHS appointment booking system

Using information given to them by their GP, patients in East Sussex can now book or change their appointment online for most first outpatient hospital or clinic appointments at www.nhs.uk/referrals.

As well as being quick and convenient for patients, it’ll save the GP practice time, cut NHS costs and has been shown to reduce the number of appointments that patients don’t turn up to. Continue reading

Supporting you to see the right person first

As part of ongoing investment in GP services, ESBT Alliance partners NHS Eastbourne, Hailsham and Seaford Clinical Commissioning Group (CCG) and Hastings and Rother CCG are piloting a new ‘care navigation’ scheme in some local GP practices.

This scheme aims to help people contacting the surgery get the most appropriate support, from the best place, which may not necessarily be the GP. This aims to improve access to health care for patients whilst also reducing pressures on GPs.

Continue reading

Improving access to GP services – what did you tell us?

Survey ResultsEastbourne, Hailsham and Seaford CCG and Hastings and Rother CCG are the ESBT partner organisations responsible for commissioning (buying) the majority of health services for local people. We are committed to making sure that everyone has easier access to GP services including appointments on weekday evenings and at weekends – this is called extended access.

In January this year we carried out a 3 week survey about extended access. We asked you when you would like to be able to book extended access GP appointments, where you’d be willing to travel to these services and your views on alternatives to face-to-face consultations with your GP. Continue reading