From the start of December 2020, people who call 111 will be able to speak to a range of health professionals and if needed can be given a time slot for services including A&E and the Urgent Treatment Centres.
It’s designed to support people to receive care from the most appropriate service for their needs. It also helps to prevent over crowding in NHS services and ensure hospitals can maintain social distancing in waiting rooms.
No one will be turned away from an A&E or Emergency Department and you will be assessed in a timely way by a clinical member of the urgent care team and will receive emergency care and treatment if you need it.
If your healthcare needs are not urgent, you may be invited to contact NHS 111 at the hospital to be directed to the most appropriate healthcare setting for your needs.
You should continue to use 999 if you have a serious or life-threatening condition or accident.
However, when you think you need A&E, call NHS 111 first. It may well save you a trip to the hospital, and if you do need to attend it is likely to reduce the time for you to be seen.
Find out more on the Sussex Health and Care Partnership website.