Advice and support if you’re self-isolating or shielding

If you need extra help to get food, medicines or essentials during the coronavirus pandemic, or you are lonely and isolated, there is support available.

You may need extra help for a range of reasons, for example if you’re self-isolating with COVID-19 symptoms, following shielding guidance, avoiding public places because you’re at higher risk, or quarantining before a medical procedure.

In the first instance, you’re encouraged to ask trusted family, friends and neighbours if they can help. If you don’t have anyone you trust living nearby, there is community support available.

You can find out about services that can help with specific issues and what to do if you can’t get food, medicines, or are lonely and isolated on the community support web pages:

This includes how to ask for help from NHS Volunteer Responders, and how to get in touch with the five community hubs in East Sussex. Anyone who feels they need extra support to cope during the pandemic and has no other way to get help can use a community hub. 

If you’re identified as clinically extremely vulnerable (CEV) to coronavirus you are currently being advised to shield. Visit our website for advice and support if you’re in the shielded group:

For more advice and information during COVID-19, and to sign up to coronavirus updates from the County Council, visit:

Have you needed help or advice during the pandemic?

Have you needed help or advice during the pandemic? Have you helped someone else? Opportunity to tell East Sussex County Council about your experiences

East Sussex County Council want to improve how we share information about adult social care and coronavirus with local people. To help us do this,  we’ve asked an organisation called Activmob to speak to 50 people in East Sussex that have needed help during the coronavirus pandemic, or who have helped someone else like a family member, neighbour or friend. We’d particularly like to hear from men, older people, and people from an ethnic minority background.

We want to know: what do you know, or think, about social care in East Sussex? Are you getting the information and help you need during the pandemic? Have you had any problems getting information? What’s working well, or needs to improve?

You don’t need to have any experience or knowledge of adult social care to take part.

If you take part, the conversations will last about 30-40 minutes by phone, or by video call if you prefer. All the conversations are anonymous, unless we are worried that you or someone else is at risk of harm. You’ll be told at the time if this is the case.

If you would like to take part or be sent a briefing sheet with more information, please contact Debbie by phone or text on 07902 414133 or email Please let us know if you need an interpreter or translator.

It’s possible not everyone who gets in touch will take part as there are a maximum of 50 interviews.

When will I get my jab?

You will probably be very keen to get your COVID-19 vaccination as soon as possible and will want to know when and where you can get your jab.

Visit the ‘When will I get my jab’ web pages for all the details on when and where you will get your jab: When will I get my jab?

You can find lots more information on the vaccine roll out in Sussex, including frequently asked questions, leaflets, and daily updates, on the Sussex Health and Care Partnership website: Sussex COVID-19 Vaccination Programme.

Support for people worried about money and debt

Are you worrying about money troubles or debt? Due to Covid-19 in particular, people may be facing financial difficulty, struggling to pay their bills or concerned about growing debt.

Additional support is on offer through local East Sussex quality assured, free, confidential advice providers.

If you are worried, you can call 0333 344 0681 or email for a financial health check which may be able to help you pay your bills and manage your debt.

The service will be available until March 2021.

COVID-19 vaccination scam alert

We are aware that some people are receiving fraudulent calls and text messages offering the COVID-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offering the vaccine for a fee or asking for bank details.

People are warned to be alert to these scams.

The vaccine is only available from the NHS and the NHS will contact you when it is your turn. At present, appointments are only being offered to the public over 80 years old.

The NHS will:

NEVER ask you to press a button on your keypad or send a text to confirm you want the vaccine.
NEVER ask for payment or for your bank details.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

Do you want to make a difference? Would you like to promote the health of the East Sussex population?  

COVID-19 vaccination championsWe are seeking volunteers to become Vaccination Champions to help the NHS in Sussex raise awareness of the COVID-19 vaccination.

Vaccination Champions are part of an exciting new way of helping the NHS in Sussex communicate about the COVID-19 vaccine and dispel myths on the vaccine.

We would particularly welcome applications from:

  • Ethnically diverse communities, including Gypsies, Roma and Travellers;
  • Faith groups and communities;
  • Older people;
  • People with physical and sensory disabilities;
  • People living in rural communities;
  • Carers and parent carers;
  • People who live in Bognor Regis, Crawley, Eastbourne, Hastings, Hangleton, Littlehampton, Moulsecoomb, Newhaven, Peacehaven & Whitehawk.

Vaccination Champions receive expenses and will be offered a £20 Amazon Voucher on completion of training and tasks as agreed.

Vaccination Champions will be asked to attend one 2.5 hour session on either the following dates:

  • Wednesday 13th January 2021 at 11 am – 1.30 pm
  • Tuesday 19th January 2021 at 5.30 pm – 8 pm
  • Monday 25th January 2021 at 5.30 pm – 8 pm

If you would like to find out more, please contact us today using the details below.

Applications to become a Vaccination Champion can be made in written form and by telephone supported by the CCGs’ Public Involvement team. Please submit your application by Monday 4th January 2021.

Visit the Sussex Health and Care Partnership website to read the role profile and complete the application form.

You can also get in touch by:

POST: NHS West Sussex Clinical Commissioning Group, Wicker House, High Street, Worthing BN11 1DJ

TELEPHONE: 0792 024 4988 or 07881 501 356


GPs begin offering Covid vaccine as part of biggest NHS immunisation programme

Covid-19 vaccine. The roll out is startingHundreds of local vaccination services run by family doctors and their teams will open across England this week, as the roll out of the biggest vaccination programme in NHS history gains further momentum.

Practices in more than 100 parts of the country are taking delivery of the vaccine today (14 December), with some kicking off their clinics this afternoon and the majority starting on Tuesday.

Groups of health providers are setting up local vaccination centres in villages, towns and cities covering every part of the country. Continue reading

Getting the right treatment at the right time in Sussex has just got easier

NHS - call 111 firstUnless it is a medical 999 emergency, the NHS in Sussex is urging everyone to call 111 to help people get the care they need.

From the start of December 2020, people who call 111 will be able to speak to a range of health professionals and if needed can be given a time slot for services including A&E and the Urgent Treatment Centres.

It’s designed to support people to receive care from the most appropriate service for their needs. It also helps to prevent over crowding in NHS services and ensure hospitals can maintain social distancing in waiting rooms.

No one will be turned away from an A&E or Emergency Department and you will be assessed in a timely way by a clinical member of the urgent care team and will receive emergency care and treatment if you need it.

If your healthcare needs are not urgent, you may be invited to contact NHS 111 at the hospital to be directed to the most appropriate healthcare setting for your needs.

You should continue to use 999 if you have a serious or life-threatening condition or accident.

However, when you think you need A&E, call NHS 111 first. It may well save you a trip to the hospital, and if you do need to attend it is likely to reduce the time for you to be seen.

Find out more on the Sussex Health and Care Partnership website.


Help us help you get help from your GP practice

GP practices across East Sussex are reassuring patients that they are open and providing care.

The way people access their GP practice has changed to ensure patients get the best possible care safely and quickly, but they all want their patients to know they are open and seeing patients every day.

As a result of coronavirus, GP practices are now working in a different way and you are asked to call or visit their website in the first instance if you need help rather than go down to the surgery.

From there, the practice team will consider how best to help you.

Face to face appointments are available, as well as the opportunity to be seen online and over the phone.

By working in this way, GP practices can reduce the number of people in the surgery buildings and ensure they are following social distancing and infection control procedures.

It is recognised that patients are often having to wait for longer on the phone and it can be harder to reach the practice teams but they are working hard to reduce any impact on patients.

Importantly, don’t delay in seeking advice if you need help.


Help Us, Help You

Across Sussex, the NHS is working hard to respond to COVID-19 but the NHS is still here for you and it is still our responsibility to make sure you get the right care, in the right place, now more than ever.

While everyone is being told to stay at home, it can be hard to know what to do if you’re unwell.

Keeping it simple to stay safe in Sussex

Protect yourself and others

  • Take common-sense steps to reduce the risk of catching or spreading coronavirus. You can spread the virus even if you do not have symptoms.
  • Think Hands, Face, Space – washing your hands regularly, using a face mask in areas where social distancing is difficult, and keeping 2 metres’ space between you and others will all help to reduce the spread of the virus.
  • If you are experiencing coronavirus symptoms, please use the government portal to book a test. It is important that you and anyone you live with continue to self-isolate until you get a test result.

Get medical help if you need it

  • The NHS is open and here for you.
  • Please continue to attend appointments as advised. You don’t need to call to check that a booked appointment is going ahead. You will be contacted directly if anything changes with your care.
  • If you need medical help from your GP, contact them online or by phone to be assessed
  • For urgent medical help, contact NHS 111 online or by phone
  • If you think you need urgent dental treatment, call or email your dentist or call NHS 111 or use the NHS 111 online service if you cannot contact your dentist or you do not have one.
  • If it’s a serious or life-threatening emergency, call 999

Look after yourself

Keeping healthy means you’re less likely to get seriously ill from coronavirus.

  • Enjoy a balanced diet, exercise regularly and take action to lose weight if you need to
  • Get help to go smokefree
  • Drink sensibly – no more than 14 units a week over at least three days.
  • Get a flu jab if you’re eligible

You are more likely to achieve your goals with support. Get personalised support from One You East Sussex. There is also lots of information and practical advice about keeping healthy on the NHS website Live Well pages.

Look after your mental health

The pandemic is affecting us all in different ways. It is important to look after your mental health and get help if you need it.

  • Take time to relax and do things you enjoy
  • Stay connected with friends and family
  • Try to get enough sleep
  • Get help if things are worrying you

Get practical tips and help from Sussex Partnership NHS Foundation Trust.